The key to good customer satisfaction is knowledge of your customer's individual needs and requirements, and having that information readily available to required personnel. With Q3 InfoTech's HiQ CRM - Smart Client Edition all the information systems involved with serving the customer are connected and readily available, this gives every customer facing employee the information they need to impress and achieve a high level of customer satisfaction.

Q3 InfoTech's HiQ CRM - Smart Client Edition software enables you to deliver enhanced, seamless customer experiences. HiQ CRM - Smart Client Edition closes the gap between gathering customer data and mining the data for relevant insights, and leveraging these insights in a coordinated fashion across multiple departments. HiQ CRM - Smart Client Edition delivers lower training costs, broader adoption, higher productivity, and rapid return on investment.

Integration with Microsoft Office - employees can easily pull information into Microsoft Office applications like      Excel and Word

Activity calendar - allows schedulers and dispatchers to schedule activities

Powerful reporting and analysis tools - easy to identify opportunities and problems at a glance

Quick Campaign wizard - allows sending out e-mail blasts to targeted lists and track responses

SOA architecture - easily integrated with other systems

Scalable architecture - scalable as your business grows, avoiding costly replacement and training


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