Case study 1

Background

The client is a leading telephone carrier (LEC) in North America with three call center facilities in various regions, housing more than 450 desktops and laptops.

Desktop/ Laptop management is a core but time consuming activity that distracts local IT departments from more strategic technology projects to deliver effectively and continuously 24X7 desktop service to the organization. The organization was in need for an extensive pool of resources and technical skills to handle the desktop and security management. Attempting to fulfill these requirements by just using internal IT resources had massive cost implications.

Success

To help address these challenges, the carrier signed the annual desktop/Laptop management and security update agreement with Q3 InfoTech. Within the first year, our client saved more than 30% of their annual desktop maintenance budget with increased productivity and some service levels, such as the repair SLA, had improved by nearly 35 per cent. The financial savings don’t stop there, as Q3 InfoTech has committed to a guaranteed year-on-year cost reduction. Business challenge is reduce the cost and complexity associated with managing a logistics desktop/laptop environment for 450 users in the USA.

Case study 2

Background

A premier Web Hosting Company based in Houston, TX considers service reliability as a major precondition for the success of its business model. Customers' expectations from a Web Hosting company begin with service reliability, and it is an essential component of the industry-standard SLAs. The company performs consistent network monitoring 24X7 by both an in-house IT team and remotely by the third party automatic monitoring tools. The company could not meet the customers SLA using automatic monitoring tools. The company could not compete with other competitor in the business, because the Network engineer’s cost is high for the after hours support.

Success

The hosting company signed up for Q3 InfoTech's HiQ Manage(Managed Services Platform) and allowed Q3 InfoTech to do the Discover Audit of their Server and Network environment.
Q3 InfoTech is providing pro-active 24 x 7 server monitoring, network devices management, alert notification and troubleshooting by utilizing its cost effective Global Network Operation Center(GNOC). If a problem occurs the GNOC engineers will fix the problems immediately before the end users notice. Q3 InfoTech‘s HiQ Manage remote server monitoring, alert notifications, and accountability
metrics are the best references for the quality of service.