Q3 InfoTech's Managed IT Services represents a comprehensive program for improving
operational performance, reliability and customer satisfaction, while simultaneously reducing costs. Our offerings
include:

IT leaders are continually faced with adapting to technology and business changes while trying to increase productivity, decrease support costs and improve the business value delivered to end-users. Having a clear vision and strategy that is embodied in an executable plan is critical. Q3 InfoTech's Specialists are experts in creating strategies and road maps to transform your organizations vision into reality.

Q3 InfoTech's Strategic Infrastructure Management Consulting services begin with an assessment of your organizations challenges and a clear definition of your short-term and long-term objectives. Q3 InfoTech's Specialists have the technical leadership experience and managerial maturity to collaborate with your team in this effort. Q3 InfoTech's Specialists will review your organizations current environment including your budget, processes and human capital and compare your organization against industry recommended practices. In addition, Q3 InfoTech will evaluate factors that are impeding your success and how are they likely to impact your future.

Having a strategy alone is not enough; Q3 InfoTech's Specialists will help your organization develop a robust implementation plan (road map) with defined and measurable objectives. Your organizations challenges, vision and objectives are then mapped against trends and predictable future conditions. Upon completion, this program will result in a new business plan, change the way you view and finance investment, reinvigorate your human capital and optimize your support processes.

The key to lower cost and improved customer service is to apply best practices to your most time-consuming workload. A methodical application of IT service best practices allows your organization to change and create the practical processes necessary to bring value to your organization in a well-defined, ordered, and sustaining fashion. Low productivity from technical resources, low value low priority work consuming endless hours, requests for service going unanswered, inconsistent application of process, inconsistent processes and inadequate response to changing demands are all symptoms of problems in the IT organization.

Q3 InfoTech will focus on the areas that typically consume the most resources, directly impact customer service and satisfaction and yet often have very little structured process in place. These work areas can usually be classified into three types of workloads: problems, requests for service and ongoing maintenance and operations. Q3 InfoTech's specialists will assess how your organization manages your workload and then map the workload to the standard IT Infrastructure Library (ITIL) process categories to standardize and improve the workload processing.

As part of this approach, critical control points are measured, management metrics are identified for all key objectives, and the management process to control and adapt the workload are put in place. Q3 InfoTech's approach is flexible enough to ensure that you get the maximum benefit for the least possible effort and risk. At the same time, Q3 InfoTech will utilize the basics of ITIL to ensure that your organization is put on a track of continuous improvement, improvement that you define, control and measure.

Many IT organizations are faced with the problems created by the evolution of infrastructure that has left their environment fragmented and divergent. A multitude of hardware, software, and processes generally results in an overly complex and expensive operation that rarely satisfies performance requirements. Most consolidation efforts run over budget and only produces a fraction of the expected improvements. This is because most organizations do not take a holistic approach to consolidation and simplification, often aimed only at hardware, which is lowest cost asset in the infrastructure.

Q3 InfoTech's Infrastructure Specialists have extensive experience developing and executing a infrastructure consolidation plans that systematically consider all the fundamental resources allocated to service delivery. Q3 InfoTech's team of seasoned professionals develop strategies and execution plans that reduce the complexity and cost of your organization's IT infrastructure while also dramatically improving performance. This is not a one size fits all solution; Q3 InfoTech's Specialists start by understanding your unique objectives and constraints. Then map your current environment to key service delivery functions and target the highest payback alternative approaches to meet your goals.

Often times Q3 InfoTech can help your organization reduce the total number and size of the facilities required to manage your IT systems. Q3 InfoTech's Specialists can help your organization create standardized support processes minimizing execution times and reducing the pressure to continually add staff to keep up with demand. Q3 IT can help drive the reduction of servers through a number of proven alternatives that will dramatically reduce the number of servers and the versions and instances of software. Through Q3 InfoTech's comprehensive process, our Specialists can migrate your storage to shared technology and eliminate much of the wasted resources that plague most organizations.

Q3 IT approach will ensure that your organization truly achieves its business objectives to optimize and simplify your existing IT infrastructure, not just the servers, but the entire end-to-end infrastructure.

Today's rapidly changing business environment makes it difficult for business unit owners and their IT partners to keep track of business processes that are within the scope of Business Continuity Monitoring. As a result, there is often a gap between current critical business processes versus those deemed important when the Business Continuity Plan was last updated. The time consuming process to update process maps and the inventory exacerbates the problem. Such discrepancies can render an organization's BCP totally ineffective from an execution perspective.

To assess, create and maintain business continuity plans, Q3 InfoTech has developed a creative and unique software application called EssentialT that supports the collection, prioritization and reporting of business process data.

Q3 IT can assess your business critical processes and deliver a Business Impact Analysis (BIA) report. Q3 IT can identify the gaps between your current business processes versus your business continuity plans. This service helps our clients manage operational risk associated with locations, people, process and technologies.

Risk Mitigation and Recovery Strategies: as a result of the BIA and Risk Assessment, Q3 InfoTech's specialists will document immediate items for risk mitigation that can reduce the probability and impact of a business interruption.

Business Continuity Planning: after a Risk Assessment and identifying strategies for risk mitigation, Q3 IT will create a plan that addresses the three key parts of a BCP; Emergency Response, Disaster Recovery and Business Continuance.

Testing and Maintenance: no plan is complete without regular testing and maintenance. Q3 InfoTech's specialists will hold BCP workshops, and run BCP drills to assure your plans are current and executable.

Cost Optimization: Q3 IT will optimize your BCP to support Compliance and Risk Management issues that could result in significant cost savings over a period of time.

Q3 IT has extensive experience helping many of its FORTUNE 500 clients optimize their data center operations by developing long-term Strategies, Process Implementation, Server Consolidation and Business Continuity Planning. Within its portfolio of Infrastructure Solutions, Q3 IT has extensive experience engaging with clients using a Managed Services delivery model to support their data center operations.

Q3 IT managed services engagements begin with a detailed transition plan to ensure that there is no disruption to your organizations operation. In addition, this transition plan ensures that that Q3 IT fully understands your support requirements to guarantee that Q3 IT puts the proper operations team in place to meet service level agreements.

Server and storage management

System administration
Patch administration
Tape backups and recovery
Capacity planning
Hardware maintenance support
Server monitoring
Network monitoring
Network management
Storage Virtualization

Database administration and management

Database administration
Patch and version management
Backup and recovery
Capacity planning
Database security
Vendor interface
Replication administration
Database operations management

Performance management

Enterprise server performance bottleneck identification and management
Server and database performance testing and analysis

IT service desk

Self service
Level 1 support
Level 2 support
Level 3 support

Professional services

High availability configuration and planning support
Disaster recovery configuration and planning support
Database migration planning, implementation and support
SAN storage management support
Enterprise backup and recovery planning and support


Q3 InfoTech's Managed IT Services provides the following benefits:

A reduction in operating costs.
Improved service levels, security levels, performance and availability.
Flexibility such as the ability to leverage Q3 InfoTech's specialists on an as needed basis.

Click here for more information about Q3 InfoTech's HiQ manage offering