The key to good customer satisfaction is knowledge of your customer's individual needs and requirements, and having that information readily available to required personnel.
With Q3 InfoTech's HiQ CRM all the
information systems involved with serving Read More
Q3 InfoTech's HiQ Manage, is a Managed Services Platform (MSP) which provides comprehensive enterprise level
infrastructure management services like desktop management, server management and network management, on a monthly subscription basis to small, medium and large sized businesses. Read More
HiQ ManageQ3 InfoTech's HiQ Manage, is a Managed Services Platform (MSP) which provides comprehensive enterprise level infrastructure management services like desktop management, server management and network management, on a monthly subscription basis to small, medium and large sized businesses. We help the businesses minimize their infrastructure management cost, which are considerable and also optimize their resources to support the business requirements.
If managing desktops, servers and network is not your primary business, then why waste time, money and energy on it?
Q3 InfoTech is a leader in Managed IT Services; will mange your IT infrastructure for you by providing cutting edge technology expertise and best practices to your organization.
Q3's HiQ Manage offers fully managed services with a modular approach, allowing you to choose the services you need and pay on a per-user and per-month basis. Also the service modules are driven by a seamlessly integrated management platform with a graphical user interface (GUI) that provides your IT staff with enhanced control of your IT Environment.
Q3's HiQ Manage offers fully managed services with a modular approach, allowing you to choose the services you need and pay on a per-user and per-month basis. Also the service modules are driven by a seamlessly integrated management platform with a graphical user interface (GUI) that provides your IT staff with enhanced control of your IT Environment.
Q3 InfoTech's HiQ Manage Architecture:
HiQ Manage Portal Highlights:
Available 24x7x365 as a fully hosted or managed service.Installation, deployment, provisioning, use, management and reporting are all Web-based.Improved efficiency and productivity frees up IT resources to focus on more strategic or value-added initiatives and tasks than managing the client system environment.Increased uptime and manageability of assets and licenses yields improvements in business efficiency, security and control or optimization of expenses.Visibility of all assets, licenses and usage, and the patch or application coverage yields more informed business decision-making ability.If you lack appropriate IT staff to perform administration of these software services, you can take advantage of these same capabilities in fully managed services provided by Q3 InfoTech.
HiQ Manage - Desktop/Laptop Infrastructure
Q3 InfoTech's HiQ Manage provides a complete solution for supporting and managing desktops and laptops in your company. We also guarantee that they function properly and are secure against technology threats and disasters.
Our Desktop Management Services is designed to help you improve visibility into PC assets; more efficiently manage your software-distribution process and enhance the security of your business PCs. This greater control can potentially offer you improved business resilience and lower operating costs.
We offer desktop and laptop management in three plans that range from remote only support to full support, including on-site and after hours support
Our Desktop Management Services is designed to help you improve visibility into PC assets; more efficiently manage your software-distribution process and enhance the security of your business PCs. This greater control can potentially offer you improved business resilience and lower operating costs.
We offer desktop and laptop management in three plans that range from remote only support to full support, including on-site and after hours support
| Features/Plans | Basics | Professional | Premium |
| Support : | Basics | Professional | Premium |
| Unlimited phone support | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Unlimited remote control support | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Unlimited Microsoft Application support | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Onsite visit every 30 days once | - | Yes | Yes |
| OS and other Apps reload | Yes | ||
| Management : | |||
| Online Asset Tracking and reporting | |||
| HW/SW Change reporting | |||
| Approved Software Monitoring | |||
| Software Deployment and repair | |||
| Software License Complaince Monitering | |||
| Drive Space Monitering | |||
| Online Helpdesk and ticket Management | |||
| Remote diagnostic and Support | |||
| Desktop Optimizations | |||
| Vista readiness assessment | |||
| Printer Setting Management | |||
| PC Personality back-up/restore | |||
| VPN Client Management | |||
| Patch Management | |||
| Security : | |||
| On going Desktops and servers security risk assessment | |||
| Unprotected Desktops and servers reporting | |||
| Antivirus Client Management and virus removal | |||
| Virus definition enforcement and updates | |||
| Anti spy ware administration | |||
| Spy ware and Ad ware removal | |||
| VPN client Management | |||
| Antivirus Software Management and update | |||
| Personal firewall Policy administration |
HiQ Manage - Server Infrastructure
Q3 InfoTech's HiQ Manage offers three server management service that includes critical monitoring and maintenance required on a regular basis. All of our plans include 24/7 remote monitoring and support. For servers that require additional levels of support, monthly onsite, and quarterly on-site maintenance support is available
| Features/Plans | Basics | Professional | Premium |
| Support : | |||
| Unlimited phone support for MS OS | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Unlimited remote control support for MS OS | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Onsite visit every XX days once | 90 | 60 | 30 |
| Monitoring and Management : | |||
| Server Network availability Management | |||
| Server service availability Management | |||
| Disk Space | |||
| Memory utilizations | |||
| Processor utilizations | |||
| Event log monitoring | |||
| MS patch management | |||
| Anti virus definition date file management | |||
| Backup Job monitoring | |||
| Applications monitoring : | |||
| MS SQL 2005 | |||
| Microsoft Exchange 2007 | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Share Point 2003 | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| MS Biztalk server | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| WEB server | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
HiQ Manage - Network Infrastructure
Q3 InfoTech's HiQ Manage offers comprehensive end-to-end network monitoring solutions ranging from Network audit, consulting, strategy, design, architecture, integration to Total Network outsourcing comprising of remote network management and support services. Our expertise ranges across products from all major vendors like Cisco,HP, Dell, 3COM, Intel and etc.
| Features/Plans | Basics | Professional | Premium |
| Monitoring | |||
| Switch availability monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Router availability monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Firewall availability monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Printer availability monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| PBX Monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| VPN Monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| IDS Monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Wireless Access Point monitoring | (8am-5pm m-f) | (24X7 m-f) | 24X7X7 |
| Onsite visit frequency | 30 | 60 | 90 |
© Copyright 2008 Q3 InfoTech Solutions Inc.