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The key to good customer satisfaction is knowledge of your customer's individual needs and requirements, and having that information readily available to required personnel.
With Q3 InfoTech's HiQ CRM all the
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Q3 InfoTech's HiQ Manage, is a Managed Services Platform (MSP) which provides comprehensive enterprise level
infrastructure management services like desktop management, server management and network management, on a monthly subscription basis to small, medium and large sized businesses. Read More
Product Overview: HiQ CRM - Enterprise EditionUntil recently, sophisticated CRM systems were reserved exclusively for very large enterprises. Fortunately, that is no longer the case. HiQ CRM - Enterprise Edition is a low-cost yet enterprise class CRM solution with features and capabilities that are highly competitive to offerings from Salesforce.com, Microsoft, and other proprietary enterprise software providers. HiQ CRM - Enterprise Edition is developed in Java. The J2EE environment was designed from scratch to provide strong security, disciplined development, and structured design. HiQ CRM - Enterprise Edition is mature, feature rich, and in use by very large customers. It is inexpensive enough for the SMB market, but has the stability, security and scalability for Fortune 100 companies.
HiQ CRM - Enterprise Edition includes all common CRM modules and adds significant capabilities including the following
Sales and Leads Management
Marketing Campaigns
Help Desk
Customer Surveys
Business Process Management
Collaborative Project Management
Reporting, Dashboards
Enterprise Content Management
Website authoring
Sales and Leads ManagementMarketing CampaignsHelp DeskCustomer SurveysBusiness Process ManagementCollaborative Project ManagementReporting, DashboardsEnterprise Content Management Website authoringPerhaps of greatest concern to customers, large and small alike, is security of critical corporate data. In addition to the native security Java confers, HiQ CRM - Enterprise Edition provides the following security features:
SSL logins
Single session sign-on per user name
Client browser auto-logout
Granular roles and permissions
User hierarchy
Action and record level permissions
Protected file system on server
One-way encrypted passwords stored in database
Complete logging
SSL loginsSingle session sign-on per user nameClient browser auto-logoutGranular roles and permissionsUser hierarchyAction and record level permissionsProtected file system on serverOne-way encrypted passwords stored in databaseComplete loggingIn addition to enterprise-class security, the HiQ CRM - Enterprise Edition architecture meets the following critical customer needs:
High Performance
Easy to use, easy to deploy, and easy to maintain
Tight integration of all modules and features
Scalability and Portability
Ease of integration
High PerformanceEasy to use, easy to deploy, and easy to maintainTight integration of all modules and featuresScalability and PortabilityEase of integration© Copyright 2008 Q3 InfoTech Solutions Inc.